Home based telesales jobs: skills needed

Home based telesales jobs are a win-win situation for employers and employees. Employees enjoy the flexibility to work from the comfort of their own home, at their own time, and without the commute. Employers benefit from increased employee productivity, decreased levels of sick days, and increased employee satisfaction. After all, happy employees equal happy customers - and happy customers mean repeat business and ultimately, more money!

But competition for telesales jobs can be intense. That's partly because of the benefits described above, and partly because they offer a reliable, guaranteed source of income - unlike many other work from home jobs. Here are some of the skills you will need to beat the competition:

  • You'll need at least two years' experience in a telesales environment. This should preferably be in the same industry as the current vacancy.
  • You'll need excellent customer service skills. Bear in mind that there will be no supervisor available to take over if things can tough - you'll need to handle all complaints and rectify all problems yourself.
  • You should have strong IT skills and be capable of dealing with minor issues and errors yourself. As above, there will be no IT department on hand to help out.
  • You should have a proven track record of meeting and exceeding targets - including sales targets, call time targets and customer satisfaction targets.
  • Depending on the vacancy, you may also require industry specific knowledge. For example, travel sales agents will require good knowledge about destinations, packages and airlines, and may also need to operate a Global Distribution System.

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